Customer relationship management (CRM)

Customer relationship management (CRM) software must be designed with the following in mind.

[removed] An in-depth recognition of its customers’ specific needs.
[removed] Strategic communication is for different types of software.
[removed] Enhancement of existing programs and services.
[removed] Creative services that would progress and fulfill the organizational long-term goals.

The goal for ERP is:

[removed] to achieve single data-entry points throughout the organization.
[removed] to maintain non-standardized,  unique processes.
[removed] to succeed even with the lack of business process reengineering.
[removed] to maintain the use of paper-based orders.

The primary goals of supply chain management (SCM) are:

[removed] to achieve increased efficiencies with regard to information flows and exchanges between the organization and its external parties.
[removed] to satisfy the need for economies of scale.
[removed] to increase the volume of daily purchasing.
[removed] to decrease efficiencies with regard to information flows and exchanges.

How can ERP software be used to facilitate data integration?

[removed] Maintaining separate processes as previously developed.
[removed] Using insurance companies to sort it out.
[removed] Amalgamating existing business processes in an organization.
[removed] Using health professional associations.

Primary storage, or main memory is:

[removed] the central processing unit (CPU) of a computer.
[removed] the program instructions and data provides the CPU with a working storage area.
[removed] random-access memory (RAM).
[removed] read-only memory (ROM).

A key high-profile enterprise software system that has emerged in the HMIS landscape is:

[removed] supply chain management (SCM).
[removed] just-in-time (JIT) inventory.
[removed] health maintenance organization (HMO).
[removed] Internet explorer (IE).

What has often been referred to as the “brain” or “heart” of a computer?

[removed] CPU
[removed] RAM
[removed] CU
[removed] ROM

Customer relationship management (CRM) is a major HMIS enterprise software system that:

[removed] has a predetermined budget.
[removed] can enable owners to personalize their heathcare services benefits online.
[removed] has a set listing of highly recommended and non-participating physicians and specialists.
[removed] does not maintain research information on prescription drugs.

Issues that may arise with a RHINO setup like the Mayo Clinic’s include problems with:

[removed] maintaining separate processes as previously developed.
[removed] using insurance companies to iron out problems.
[removed] difficulties with patients.
[removed] data shadowing and the need for creating interfaces to communicate among disparate platforms and software.

The rapid advancements of e-commerce and managed care placed new demands on the healthcare industry in the 1990s to:

[removed] establish information infrastructures that work with the Foxfire browser.
[removed] establish information infrastructures that facilitate timely and interoperable patient formation.
[removed] establish information that works with Internet explorer (IE).
[removed] establish information that does not contain firewalls.

Consolidation, sometimes purported as a “market-sheltering activity” occurs when:

[removed] the central processing unit (CPU) of a computer is shared.
[removed] the program instructions and data provides the CPU with a working storage area.
[removed] two or more comparable healthcare services organizations combine to augment or preserve market power.
[removed] read-only memory (ROM) is shared.

One definition of community health information networks (CHIN) is:

[removed] A network of stakeholders within a defined region who are committed to improving the quality, safety access, and efficiency of healthcare through the use of HIT.
[removed] A special interest group (SPIG).
[removed] Improved efficiency and effectiveness of healthcare services delivery.
[removed] A not-for-profit organization.

One definition of regional health information organizations (RHINO):

[removed] A network of stakeholders within a defined region who are committed to improving the quality, safety access, and efficiency of healthcare through the use of HIT.
[removed] A special interest group (SPIG).
[removed] Improved efficiency and effectiveness of healthcare services delivery.
[removed] For-profit organization.

Open systems, as characterized by the Internet, electronic data interchange (EDI), and extranets, offer:

[removed] two-way access for external agencies.
[removed] eliminate the need for the exchange of standard-formatted transactions.
[removed] no requirement for electronic ordering.
[removed] no requirement for electronic invoicing through EDI.

For practice management systems delivered from private healthcare organizations and hospitals, electronic billing and patient scheduling are being developed for numerous benefits, including:

[removed] keeping manual follow-up procedures.
[removed] reducing, or possibly eliminating, all paper-based forms for which healthcare services organizations are especially vulnerable.
[removed] increase the accuracy of billing/coding.
[removed] eliminating electronic order processing.

What is the ultimate and primary goal for the CHIN evolution and the RHINO movement?

[removed] Consumer privacy.
[removed] Internal policies.
[removed] The development of Health maintenance organizations (HMOs).
[removed] The establishment of a national health information network (NHIN).

EHR will be one of the most costly project expenditures that a healthcare services organization will undertake, with regard to the investments of time and money and the resultant challenge of returns on investments (ROI). This is due to:

[removed] the significance of the returns to be realized from an EHR implementation remains a concern for many healthcare executives.
[removed] the program instructions provide the CPU with a working storage area.
[removed] two or more comparable healthcare services organizations combine to augment or preserve market power.
[removed] read-only memory (ROM) is shared.

A Web-based PHR system will empower patients with:

[removed] remote patient monitoring for older patients that cannot be added since patients do not need to be concerned about their chronic states of health.
[removed] access to their own records and help them take a more active role in managing their own health.
[removed] privacy since physicians will be the only people allowed to view records.
[removed] accessibility for all caregivers since the records are open for viewing.

Possible risks in trusting all your personal health records with a carrier such as Google Health include:

[removed] a network of stakeholders within a defined region who are committed to improving the quality, safety access, and efficiency of healthcare through the use of HIT.
[removed] information that could be sold to, or mined by, people from organizations that are unknown to the patient.
[removed] improved efficiency and effectiveness of healthcare services delivery.
[removed] a not-for-profit organization could safe keep your records.

Healthcare databases have been in existence for as long as there have been data storage devices, and in addition to a computer data-processing database, they can include.

[removed] the volumes of patient files lining the shelves of a physician’s clinic.
[removed] healthcare organizational policies and decisions.
[removed] query languages such as SQL.
[removed] processes as outlined in a documentation manual.

Google Health pays particular attention to security and privacy issues, which clearly restricts:

[removed] infrastructures that work with the Foxfire browser.
[removed] information that facilitates timely and interoperable patient data.
[removed] the transmission or release of the subscriber’s information to third parties without the subscriber’s consent.
[removed] information that does not contain firewalls or other protections.

When combined with various other workflow tools, computerized physician order entry (CPOE) can also be useful in providing information about:

[removed] manual follow-up procedures.
[removed] reducing paper-based forms.
[removed] patient scheduling.
[removed] eliminating electronic orders.

Electronic health records can:

[removed] improve upon unique non-standardized processes.
[removed] eliminate single data-entry points throughout the organization.
[removed] significantly increase the risk for medical errors.
[removed] enhance the quality of healthcare services delivery.

Closely related to, and often functioning as part of, EHR, a computerized physician order entry (CPOE) system is basically:

[removed] a competitive system within an amalgamation of systems.
[removed] an internal policies document approved by the Board of Directors.
[removed] automated order-entry system that captures the instructions of physicians with regard to the care of their patients.
[removed] information on research of prescription drugs.

Three categories of healthcare data are required, almost universally, by healthcare services
organizations for supporting their planning and decision-making activities, and one of these is:

[removed] vital statistics.
[removed] environmental statistics.
[removed] census statistics.
[removed] consensus statistics.

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