Tools and techniques to address common operating issues

Question Description

Drawing from the concepts learned during this course, write a paper that explores and applies the relevant tools and techniques to address one of the two common operating issues presented below (do not address more than one).

It will be critical to identify the key contributing factors, which are often numerous and intertwined. In developing solutions, you must give due consideration to possible second- and third-order effects. Where possible, you are encouraged to examine a local healthcare organization; this may include interviewing organizational leaders and managers, examining issues and challenges, and analyzing data, for example.

Issue 1: A hospital’s imaging and laboratory department turn-around-times for providing results are not meeting the needs of the clinical staff (physicians and nurses).

OR

Issue 2: The ER staff feel like they are “pushing” admissions to the intensive care and medical-surgical units, and that nursing staff in these units is reluctant to accept new patients. The ICU and MS nurses counter that they “pull” admissions in when they can, except during times when census is high and staffing is tight.

Your paper should be well-written and meet the following requirements:

  • 8-10 pages in length.
  • Formatted according to the CSU-Global Guide to Writing and APA.
  • Include at least six references from the peer-reviewed articles. The CSU-Global Library is a good place to find peer-reviewed articles.

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