Your rough draft must be 3-4 pages in length. Use proper APA formatting and include a reference page. Your paper should demonstrate a strong thesis statement supported by research from at least 3-5 sources. Contents of your rough draft should include:
- A detailed explanation of the population chosen which is Asian and muslim community
- The communication barriers that were presented in the case study.
- Resources and or policies that were utilized to assist in eliminating or reducing the barriers.
- Resources or services that could assist but were not utilized in the case study.
- Final outcome of patient experience and customer service provided.
Understanding the various diverse populations is important in the healthcare industry. NOTE: Diversity may include age, gender, race, ethnicity, religion, and cultural values. This project will enhance your knowledge and understanding of a specific diverse population. You will need to select a diverse population and write a 3-4 page paper (title page and reference page not included in the page count) about the barriers you may encounter in a customer service capacity within a healthcare setting with that specific population. Once you have selected a population, find a case study that describes a communication barrier and what was done to ensure effective and successful customer service. You will want to explain in detail the barriers that were presented (language, fear, or cultural differences), the reason for the barriers, and also processes followed or implemented to ensure effective customer service.